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Manulife Net Promoter Score (“NPS”)

Manulife Investment Management (M) Berhad (“Manulife IM (Malaysia)”) continues to focus on Net Promoter Score (“NPS”), a key tool that measures and enhances customer experience. NPS provides the organization with insight into what customers thinks about our products and services and overall, as a company.

How does NPS work?

After a specific interaction with the Manulife Customer Service team, a quick and dynamic telephone survey will be carried out by Joshua Research Consultants (from a landline phone number +603-7890 4497).

The survey will take approximately 5 minutes to complete.

We will not be collecting any personal information and survey answers will be kept strictly confidential for NPS purposes only.

We value your feedback!

Thank you for taking the time to provide us with your valuable feedback as we work to improve both our products and services to you. 

Our 2022 priority to deliver superior customer experience and strengthen customer engagement remains at the forefront of all our efforts and adheres to the core principles of NPS which are Listen, Learn and Act.

Important notice

WhatsApp scam alert & how to verify the status of a unit trust advisor. Click here for more information.

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Update

Transition from MHO to Manulife iFUNDS by 31 March 2023 to enjoy seamless digital experience. Login to Manulife iFUNDS today

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Important notice

WhatsApp scam alert & how to verify the status of a unit trust advisor. Click here for more information.

View more
Update

Transition from MHO to Manulife iFUNDS by 31 March 2023 to enjoy seamless digital experience. Login to Manulife iFUNDS today

View more
Test notif

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It was popularised in the 1960s  with the release of Letraset sheets

view more